MTM - Comprehensive Network Operations, IT Infrastructure and Remote Desktop Support
MTM has one of the most complete managed and support services in the industry when it comes to ensuring applications are delivered, and end users are supported.
Within MTM's Network Operations Centers, technical specialists ensure the delivery of secure, high performance applications. On 24x7x365, the Network Operations Centers throughout the United States is unmatched in service levels and engineering talent and is uniquley equipped to address the challanges of campus, national and even global IT operations.
Specifically, the Managed Services support team provides the following suite of services:
- Assess, design, implement, and manage the traditional network
Inside our Network Operations Center, where MTM's technical specialists ensure the delivery of secure, high performance services to our customers.Our industry-certified experts design infrastructure, including LANs, WANs, and MANs- Bandwidth optimization and quality of service (QoS) design and implementation
- Assessment and deployment of site-to-site wireless bridges
- Assessment and design of building or campus wireless solutions
- Deployment and management of wireless location solutions for management and asset tracking
- Wireless mesh and wide area coverage for data access
- Integration for mobility technologies, including unified communication and mobile devices
- Security assessments for wireless infrastructure, including Bluetooth® technologies and IEE 802.11 a, b, g, and n
- Design and deployment of bandwidth shaping solutions
- WAN and application acceleration solutions to optimize the performance of low-bandwidth connections
- Network load balancing solutions to optimize utilization and resilience of network resources bandwidth shaping solutions
- Server and service load balancing solutions to provide maximum availability of systems and resources
- Design and deployment of multiprotocol label switching LANs and WANs
- Implementation and integration of optical service solutions
- VPN infrastructure and delivery solutions network management
- Network management solutions
In addition to making sure your applicaiton and network is operating at peak levels, the MTM team has an organized Remote Support & Helpdesk service that provides tier-one support for your companies’ end users, complementing your internal staff’s capabilities while offloading basic support issues to our highly trained and certified staff of technicians. Our support staff provides telephone, email and remote control support for industry standard shrink wrapped applications, “how-to” questions, and hardware level issues.
Key Service Components include
- Direct dial to Tier 1 ITILv3 Compliant Service Desk
- Remote Control Support Available
- Web based ticketing and tracking system, providing timely and efficient problem resolution
- Provide root cause analysis and Resolution
- Support Components Include:
- Windows XP, Windows Vista
- Microsoft Office 2003, 2008
- Internet Explorer 6 Ox
- Password Resets
- Remote Connectivity
- PDA / Blackberry / Smartphone Support
- Hardware Support, including Network Printers
- Logging of all customer contacts, problem types, and tracking of all incidents through resolution
- Timely issue escalation by assigning an appropriate priority and call resolution target
- Standardize and document processes and procedures (Twiki)
- WAN/LAN Wireless connectivity support
- 5-Day by 12-Hour Support Standard
- 24x7x365 Support Available
With remote support from MTM Technologies, your IT staff gains access to our certified experts, creating a virtual network of technical talent at all levels. MTM Technologies' remote support team is a virtual extension of your staff.
