MTM - Cisco Unified Contact Center Express for call routing and contact management capabilities
Customer Contact solutions provide a strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences.
Cisco Customer Center Express solutions offers sophisticated call routing and contact management capabilities for your contact center that is easy to deploy, easy to use, secure, virtual and highly available. MTM Technologies can design an efficient customer care center for midmarket companies, enterprise branch offices or corporate departments, for both formal and informal contact centers of up to 300 agents.
Improve operational efficiency, reduce business costs and improve customer response with Cisco Unified Contact Center Express. MTM can help you simplify business application integration, ease agent administration, increase agent flexibility and provide efficiency gains in a premise-based contact center solution. Other benefits include:
- Sophisticated call routing and comprehensive contact management
- Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
- Easy-to-use administration features
- Mobile Supervisor enabling real-time reports on the go
- Simplified installation, configuration and application hosting